Skillframe Ltd
Quick Search
 
Home
Commercial Division
Testimonials
Contact
Jobs
Login for Skillframe clients
email
password
Register
Client Services
Candidate Services
Quick Poll - the online survey from healthcare recruitment specialists, Skillframe
Would you recommend Skillframe to your colleagues?
 Yes
 No
 I don't know
RSS feed
Skillframe Executive
Job Title:
Application Support Analyst
Reference:
VR/04248
Salary:
£25 - 30.000P.A.
Location:
New Malden
Job Background:
Our client is preparing to launch their next generation platform and are seeking an Application Support Analyst to join their team.
The ideal candidate will have experience in a support desk environment or be a software tester looking for a new challenge.
Responsibilities will include:
•        Provide 2nd line support for company customers and studies
•        Triage and respond to customer support tickets according to Service Level Agreements
•        Analyse and troubleshoot issues raised to the support helpdesk by users of the system
•        Verification of live issues against application specifications
•        Resolve issues in a timely fashion providing clear and concise explanations, where appropriate
•        Resolve and close support tickets according to SLA
•        Escalate issues internally that cannot be resolved within the support team
•        Own tickets in helpdesk queue until final closure
•        Carry out closure and decommission activities for studies
•        Manage study close-outs

The ideal candidate will have the following skills:
•        Experience in a support desk environment
•        Have a good knowledge of software delivery and support processes
•        Strong communication skills (written and verbal)
•        Customer management skills
•        Able to work as an effective team member
•        Able to work under pressure and tight time scales
•        Awareness of quality and testing techniques including detailed knowledge of manual testing techniques (desirable)
Important qualities:
•        self-motivator with a willingness to learn new skills
•        you enjoy working with internal teams and customers to overcome challenges
•        superb attention to detail and accuracy
•        a can-do attitude


Register to receive job alerts by email or SMS
Career Advice
© 2006 - 2019 SkillFrame Ltd | mso
Home  |  Legal  |  Contact  |  Site Map  |  Printer Friendly