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Skillframe Executive
Job Title:
Service Advisor - Main Dealer
£24 - 27K + Bonus
Guildford Area
Job Background:
Service Advisor
Our client is seeking an experience Service Advisor with main dealer experience ideally to ensure that customers receive an exceptional experience within their busy service department. You will review additional work authorities with customers/companies for approval, adhering to strict authority controls and procedures. You will sell additional products, services and repair works in a professional manner, maintain effective liaison with sales, parts and workshop teams. You will ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all display / promotions, price materials etc are current and in first class condition. Maintain a presence at the service reception desk, and ensure that all telephone calls are answered within four rings and any calls that need to be returned are dealt with within one hour. You will ensure that all customer queries are dealt with within 24 hours or regular communication is maintained with the customer should it not be possible to resolve the concern within a 24 hour period. You will answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so. You will notify customers promptly on completion of work, ensure account customers have sufficient credit to enable all work advised to be carried out as agreed, handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the service manager. ensure codes, pin numbers and customer’s signature is on the document and follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained. You will raise job cards ensuring accurate completion, including accurate recording of customer orders, raise accurate invoices for customers both, cash, internal and account, ensure payment of invoices for customers that do not have credit facilities with the Company are made prior to the vehicle being taken and ensure that any work on vehicles has been correctly charged to customers before release of the vehicle. You will provide customers with accurate price quotes. You will be responsible for booking in customers to suit our workloads in accordance with department priority, both in person and over the phone and book and administer collection and delivery service. You will contact customer to rebook fitting of received parts to vehicle and follow up customer no shows and parts waiting on a daily basis and to ensure that every effort is made to rebook these customers. You will ensure warranty/quality system requirements are complied with and ensure all customer details are checked and where necessary amended on our Pinnacle database. You will comply with Company’s health and safety policy and undertake any additional tasks, responsibilities or assignments as requested.
Hours – Monday – Friday 8am – 6pm with 1 hour for lunch + alternate Saturdays from 8a, - 1pm.
£24 – 27.000P.A. + Approx £3K Bonus
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