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Skillframe Executive
Job Title:
Service Desk/1st Line Support
Reference:
VR/03927
Salary:
£18 - 25.000P.A.
Location:
Epsom Area
Job Background:
Service Desk/1st Line Support
Our client is looking for a competent person to support their client base of over 200 clients for their software. The role requires you to provide daily software support to the company’s clients, assisting in troubleshooting issues and resolving them as quickly as practicably possible. The objective is to deliver an excellent standard of software support in alignment with the company’s customer support agreement and service level expectations.

Key Responsibilities:
Help desk support & managing client relationships
Areas you will need to be familiar in:
Front office Estate Agency
Front office Lettings
Property Management
Client Accounting
Estate Management (desirable, not essential)
Marketing
Reporting

Key requirements:
•        This is a 100% client-interactive role and the right candidate will have excellent verbal skills.
•        Excellent written communication skills are also necessary as you will be required to document and report on support call outcomes.
•        Motivated individual able to prioritise their work.
•        Punctuality.
•        Basic accounting principles/accounts background/double entry book keeping desirable.
•        Diplomatic and patient.
•        Excellent computer skills.
£18 – 25000P.A
Epsom Area

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