Our client is a mechanical contractor seeking a Self-Starter with exceptional organisational skills, and ability to multi task and with the ability to work under pressure in a fast-paced environment, with good time management capability. The successful candidate will be a good people manager, with experience in dealing with off-site staff. Good geographical knowledge of London, greater London and the Home Counties is required.
The ideal candidate will have previously worked as a service coordinator and have experience in the Service Industry Mechanical/Electrical.
Exceptional communication skills are essential as you will be interacting with numerous internal and external customers/suppliers.
You will have good computer skills with detailed knowledge and experience in Microsoft Office, Outlook Email, and Data Base use, (Use of Job Logic system a huge advantage) and it is essential that you are numeric with knowledge of spread sheet set up.
You will be responsible for the daily scheduling of up to 22 engineers, trainees & driver., allocating jobs to engineers based on their ability/experience, liaising with all concerned to ensure that all parties are aware of the details for them to book in with the customer. You will deal with all emergency service calls received, raise customer Permits for Booking in of works, book in works, generate the monthly maintenance visits log, produce and issue out the engineer’s callout rota, answer telephone calls and deal with customers directly or pass to relevant department. You will also monitor service emails.