This is position with a dynamic and fast-growing company based in Esher. The company started 11 years ago and has built up a great brand selling industrial and accessibility products online through world-class websites and over the phone both to consumers and trade. They pride themselves on being the best at what they do and are always looking for awesome people to join the team. Most of their orders are placed online or through incoming telephone enquiries so you will need to be both good at processing orders using the bespoke systems and talking to customers knowledgeably about the range. No outgoing calls are required, full training is given.
Being a small company, there are all sorts of other interesting tasks that pop up during the day to make life interesting so flexibility and variety is part of the job.
If you are getting fed up with the repetition of call centre work or feel you are wasted in a systems or administration role and would like to be more customer facing and want to work for a company in a fun and relaxed environment, send us your CV and a cover email telling us about your strengths and career goals. This is an opportunity for the right candidate to learn from the best about ecommerce and online marketing and to take on a bigger role at a later date with more marketing/purchasing duties.
The company is very open to experience but a POSITIVE ATTITUDE and INITIATIVE are attributes they will not comprise on. Hours are:
· Monday - Friday 9am - 5:30pm (5pm finish on Fridays)
As a Customer Sales Coordinator your duties will be:
·Handle telephone enquiries and process payments, generate invoices and email customers
·Monitor the live chat option on the website, give customer support and handle sales enquiries
·Responding to initial customer enquiries via email and provide written quotations
·Use of CRM system to track enquiries
·After-sales customer support and courier liaison
-Coordination with the warehouse team and product suppliers
·Providing customers with alternatives and recommendations
·Ensuring a minimum of discounts and returns
·Development of product knowledge from existing company resources and external sources.
·‘Out of this world’ customer service skills, their online customer reviews are always five stars.
·Communication must be concise and polite. Listening to customer needs and asking good questions is key.
·Previous experience of working within a telephone-based customer sales or support environment.
·If you have exposure to supporting an e-Commerce function this would be ideal but not a pre-requisite.
·An ability to prioritize and manage your time, the ability to relate to people from all walks of life and a genuinely amicable and approachable personality.
·You must be educated to A Level or equivalent and while a degree is preferable it is not essential.
·Ability to multi-task efficiently and learn fast.
An ideal Customer Sales Coordinator must have the following skills/attributes
Clear and concise telephone manner
Ability to multi task with strong attention to detail
Advanced IT skills Including Word and Excel
Ability to work autonomously and with initiative whilst still being an integral part of the team
General admin support to business owner and team
A proactive and flexible approach to all aspects of the role
Calm confident manner
Enjoy selling and advising customers.
Strong interpersonal, organizational, and time management skills.
Ability to work calmly within a demanding environment
Have a good sense of humor
· Competitive salary dependant on age and experience
· On Site parking available
· Company pension scheme
· 23 days annual holiday plus bank holidays